FAQ
Frequently asked questions.
Everything you need to know before starting a project with 8DOTS. Can't find your answer? Contact us directly
General
What services does 8DOTS provide?
8DOTS provides six core services: digital marketing, website development, mobile app development, SaaS product development, graphic design, and dedicated IT resources. Most clients combine two or more of these depending on their goals.
Is 8DOTS an agency or a freelance network?
8DOTS is a structured agency with dedicated strategists, designers, developers and marketers — not a marketplace of independent freelancers.
Do you work with startups as well as established businesses?
Yes, we work with early-stage startups building their first product as well as established companies scaling existing marketing and technology operations.
Working Internationally
Do you work with international clients?
Yes. We regularly work with clients in the USA, Canada, Australia, UAE, Thailand, India and other markets, with flexible hours arranged to overlap with your team.
How do we communicate across time zones?
We use shared project boards, async documentation and scheduled video calls at times that work for your timezone, so nothing depends on everyone being online at once.
Can you invoice in different currencies?
We can discuss invoicing arrangements during the proposal stage based on your location and preferences.
Working With Us
How do I hire a dedicated developer?
Visit our Dedicated Resources page, share your requirements, and our team will match you with a vetted developer or marketer, typically within a few business days.
Do you provide website maintenance?
Yes, ongoing maintenance, security updates and performance monitoring are available as part of every website engagement.
How long does a website project take?
A typical business website takes 3-6 weeks, while e-commerce sites and custom web applications usually take 6-12 weeks depending on scope.
Do you offer digital marketing packages?
Yes, we offer flexible packages spanning SEO, paid ads and social media management, tailored to your goals and budget.
Can you take over an existing website or app?
Yes, we regularly take over existing codebases and campaigns, starting with a technical and performance audit before making changes.
Pricing & Process
How is pricing determined?
Pricing depends on project scope, timeline and the mix of services involved. We provide a clear proposal after understanding your requirements — no hidden fees.
Do you require long-term contracts?
No. We offer both project-based engagements and ongoing monthly retainers, so you can choose the structure that fits your goals.
What does the onboarding process look like?
After an initial discovery call, we send a proposal and timeline. Once approved, we kick off with a planning session before design or development begins.
Still have questions?
Reach out and we'll get back to you with clear, specific answers — no generic replies.